Top 10 Hospitality Industry Trends to Watch in 2024
In the dynamic world of hospitality, staying ahead of the curve is not just a goal—it’s a necessity. As we inch closer to 2024, the landscape of restaurants and hotels is undergoing big changes.
5 Influencer Marketing Trends Predicted for 2024 (+ ways to take action)
Discover how influencer marketing has transformed the industry, reshaping brand marketing strategies. Stay ahead of the game and explore ways to incorporate upcoming trends into your campaigns for the new year.
Case Study: A&W Restaurants
See how A&W partnered with a technology solution provider to boost its online reputation and create greater trust and loyalty to strategically grow its brand and improve its overall customer experience.
How to Use Restaurant Data Analytics to Maximize Profitability
Leaders in the restaurant industry can’t afford to rely on guesswork and gut feelings to make decisions, so effective data analytics is a crucial practice.
Video Success Story: Pizza Hut UK
Pizza Hut’s strategy in the competitive UK market is all about being relevant, easy, and distinctive in everything they do, from developing campaigns to delivering pizza to outer space.
6 Steps For Effective Restaurant Reputation Management
This blog explains how to create a fool-proof restaurant reputation management process and build a 5-star online reputation.
Preventing Theft Through Software & Reporting
Modern technology continues to offer new solutions to preventing employee theft through better monitoring of data. Here is some of the reporting and systems in place that have helped restaurants cut down on theft.
2023 Restaurant Tech Landscape Map
From key trends to major players: a comprehensive (though not exhaustive), at-a-glance overview of leaders in restaurant tech today.
Podcast: Data Delicacies- Optimizing Data in Marketing
With endless supplies of information, regardless of niche or vertical, the potential to leverage data to ultimately serve customers better is tremendously favorable for marketers everywhere.
How to Rank High On Online Food Delivery Platforms
While most if not all of the online ordering apps have a ranking algorithm of their own, there are quite a few metrics that are commonly used to determine a restaurant’s ranking in food ordering apps.
Deck the Halls and Fill the Seats:
8 Restaurant Strategies for Holiday Success
The holidays are a prime time to unleash your boldest ideas. Discover how to turn a profit from every corner of your restaurant space and how to take care of your staff while providing excellent hospitality for your guests.
Success Story: Five Guys Burgers and Fries
Hear how the chain's Vice President of Information Technology was blown away by the speed at which new technology handled their enterprise-level reporting needs.
Food Delivery Fraud: Delivery Apps vs. Restaurants
Restaurant owners must remain aware of the potential impact of rising food delivery fraud. This blog provides everything you need to know to stay on top of this at your business.
11 Things That Go Wrong In Training Needs Assessments
Conducting a needs assessment is a crucial step in ensuring that a training program addresses the specific needs of the staff and the restaurant. But, a lot can go wrong in the process if not carefully planned and executed.
How Virtual Assistants Are Shaping the Future of Drive-Thru
Quick-service operators may have turned to AI for a patchwork solution during the labor shortage, but owners and operators are seeing that voice AI in particular is the future for unlocking record operational efficiencies and financial stability
McDonald’s Sees a 8.6x Increase In New Followers with Interactive Video Campaigns
To encourage followers to visit their Instagram page and view the newest content, they created a template that would pull several of the last Instagram images that had been posted as well as the latest post.
4 Ways Technology is Revolutionizing the Restaurant Experience
As businesses adapt to new challenges and continue to put their customers at the center, technology is enabling them to stay competitive and keep up with new trends.
Understanding Millennial Spending Habits as A QSR Marketing Professional
Millennials are more willing than other generations to eat out, with 79% reporting they regularly spend money eating at restaurants. As such, their habits are influencing how QSRs market their offerings.
14 Restaurant Halloween Ideas and Promotions for 2023
This Halloween ideas guide explores 14 ways to make October a spook-tacular time of year at your restaurant including menu ideas, decor options, contest suggestions and more.
Influencer Marketing for Restaurants: Your Recipe for Reaching the Modern Diner
Looking to add a bit of spice to your restaurant marketing efforts? Then it’s time to 86 your old strategy and start turning and burning with restaurant influencers.
Marketing Campaign Inspiration Guide
From learning how to effectively drive new users to download your app to exploring how to leverage iOS Live Activities to provide ongoing updates to your customer base, this guide has something for every marketer who’s ready to elevate their customer engagement strategy.
Burger King Grows Frontline Applications by 4X with Recruitment Automation
Discover how Burger King shortened their candidate hiring cycle and time to hire by 30% with the power of recruiting automation.
Capture the Voice of Your Customer
Customer feedback solutions are designed to capture, analyze, and measure all manner of customer emotion and data surrounding your brand.
Case Study: Wahlburgers Restaurant Chain
Discover how the burger chain uses exciting technology to improve their dine-in customer experience with “real-life” interactions and vivid promotional displays.
Marketing In Sports Bars
This blog explores the pivotal role of marketing in your sports bar, multiple TV setup instructions, and how strategically running digital ads across these screens can boost your business.
Gen Z Workers: How to Create an Environment Where First-Time Workers Can Thrive
Here’s how to create a work environment for first-time employees that helps them do their best—and reaps your business the benefits.
Video Testimonial: Fan-Focused Tech at Sahlen Field
Rob Free, VP of Food & Beverage Operations at Be Our Guest LTD describes how new technology was a home run for this pro baseball stadium.
Infographic: 5 Reasons Your Restaurant Should Serve Gift Cards
Would you like your restaurant to be more successful? Put gift cards on the menu. Here are five reasons why.
The High Cost of Invisibility for Restaurant Brands
Is your multi-location restaurant ghosting its diners? New research reveals that many restaurants miss out on opportunities to engage with local audiences.
How to Write a Restaurant Employee Handbook [Free Template]
A thorough employee handbook centralizes key information, outlines expectations, and helps reduce turnover.
How Restaurant Operators Can Utilize the Cloud to Maximize Performance
Patience may be a virtue, but not when it impedes performance. Long lines are a symbol of inefficiency, and inefficiency blocks productivity and wastes time.
QSRs Face the Demographic Cliff: Personalization in an Increasingly Unattended Era
Ensure that your QSR stays ahead of the upcoming labor cliff when baby boomers exit the workforce. Offer personalized customer experiences at scale in an unattended future.
How Much is Your Food Really Costing You?
Better understand your food cost variances and how you can improve your bottom line today.
Restaurant and Convenience Store Subscription Guide to Recurring Revenue
Discover how subscription-based loyalty programs are helping drive revenue for brands, increasing brand awareness, and offering customers added value.
Four Customer-Centric Reputation Recovery Strategies Every Restaurant Should Know
While in-store experience is critical, the online and digital impressions made can influence people before ever stepping foot inside the restaurant.
Build vs. Buy Restaurant Software Debate: Top 5 Considerations
Discover how all types of restaurant brands are racing to update and optimize their tech stack to meet the needs and expectations of digital-first guests.
How to Calculate Restaurant Labor Cost Percentage
Whether you're a seasoned restaurateur or just starting out, this guide will provide you with the essential information you need to ensure your restaurant operates efficiently from a labor cost perspective.
The Winning Recipe for Restaurant Accounting
Advanced tools and metrics you can use to help you transition your business into a market leader rather than just another competitor.
The Online Ordering Report: 2023
This report explores industry trends across the digital landscape with a focus on sales, guest experience, fulfillment methods and guest retention.
What is a Recruitment Funnel? Your Guide to Exceptional Hiring
Learn how maximizing each step of your recruitment funnel with a recruitment automation platform can positively impact your recruiting practices.
Burger Bliss: Shake Shack and In-N-Out Stacking Visits
Recent foot traffic data reveals how these all-American eateries are staying as hot as their patties and continue to serve up fresh visits.
70% of Restaurants Rethink Business Strategy Due to Changes in Consumer Behavior
According to a new study, restaurants may have had to adjust their business strategy even more than other industries.
5 Ways Mobile LMS is Making an Impact on Restaurant Training Programs
Here are five ways mobile learning management systems are enhancing food or beverage service training programs.
Infographic: 3 Restaurant Marketing Trends That Are Here to Stay
This infographic dives into the three essential marketing trends you need to follow to remain ahead of the curve.
11 KPIs Every Restaurant Owner and CEO Should Track
How can you measure the success of your restaurant business? You know you need data but where can you pinpoint your progress? That’s where Key Performance Indicators come into play.
How to Support Restaurant Managers: 3 Effective Approaches
Effective restaurant management can be a daunting challenge, but it’s essential to ensure the success of any establishment. This blog discusses restaurant manager challenges and three effective approaches to support them.
Optimizing Restaurant Loyalty with Mobile Engagement
This guide shares the top 5 essential strategies restaurant brands need for effective mobile engagement for loyalty to achieve high engagement and ROI.
Case Study: Facilities Creates Value Throughout The Cheesecake Factory
The Senior Director, Development Accounting discusses how various departments including Legal, Risk, and Accounting collaborate to drive guest satisfaction.
9 Key Benefits of Fraud Prevention Software
You may be missing out on some key benefits that go beyond simply stopping fraud and preventing future attacks. And a lot of those benefits boil down to one thing: driving revenue forward.
Labor Management Systems: A Comprehensive Guide
This guide provides an in-depth look at labor management systems to help you understand their features, advantages, and best practices.
6 Growth Tactics Small Businesses Can Borrow From “The Big Guys”
While they are bigger, have name recognition, and possess many of the tools a merchant might need to be successful, the battle for sales isn’t nearly as lopsided as it may seem.
The Growing Role of Technology in the Coffee Industry
As competition grows steadily alongside consumer expectations for this beloved beverage, coffee technology plays a larger role in how providers innovate to keep up with demand.
17 Creative Father’s Day Restaurant Specials for 2023
Plan the right Father’s Day restaurant specials and your venue could become the spot for not only Father’s Day feasts, but also repeat business on many other days throughout the year.
Top Restaurant CTOs Discuss AI & Technology Strategies
Six top CTO innovators talk about being “omni-present” for guests, testing emerging technologies (like AI and voice), taking risks, failing forward fast, listening to internal stakeholders and franchisees, and the importance of aligning tech platforms with their brand’s culture and value.
Foodservice
Learn how to successfully leverage this marketing channel to engage guests with timely, personalized messages and, ultimately, drive revenue.
Case Study: Ultra Steak
Discover how this operator cut out more than $100,000 of fat with an all-in-one restaurant enterprise management platform.
Video: Dave & Buster's Case Study
Dave & Buster’s CMO and CIO describe how self-service kiosks create a winning feeling for everyone.
How to 86 Stress By Automating Your Restaurant Sales Tax
Restaurant sales tax shouldn’t make a tough job harder. See how automation helps you manage sales tax in restaurants and ensures you pay the full amount on time.
7 Must-Have Local Online Marketing Tactics
Seven local online marketing tactics to help you improve online visibility, gain more local customers, and increase your revenue.
Foodservice
Buffet Restaurants: Filling Up on Foot Traffic
This blog dives into the location analytics for the restaurant space and three of the largest buffet chains - Cicis, Golden Corral and Pizza Ranch - to take a closer look at the trends driving visits to buffets.
Emerging Experiences: Where Tech Meets Taste
This study shows how 10 fast casual brands are managing the blurring between digital and physical customer interactions.
Foodservice
Strategies For Motivating Restaurant Staff So They Stay
How can restaurants focus on keeping existing employees happy and engaged? We share 15 ways to keep them motivated and engaged.
Webinar: Scoring Google 5-Star Reviews for Multi-Location Restaurants
Watch two industry experts dig into what multi-location brands need to know about creating a positive online reputation that drives growth.
Foodservice
State of the Industry:
Future of In-Restaurant Dining
This report explores how digital transformation is impacting the restaurant industry, with insights on improving efficiency, customer experiences, and technology infrastructure.
Foodservice
Case Study: How Carrot Express Is Saving Over $1 Million In Labor Costs
This fast-growing healthy concept brand is saving over one million dollars annually on labor costs using a sales forecasting and labor scheduling tool.
2023 Connected Restaurant Experience Study: Digital Engagement Creates Complexity
This research provides insights into the technology investment plans of the dining industry and highlights the importance of upgrading store infrastructure to keep up with the digital revolution.
How to Improve Quick-Service Restaurant Operations
In a lot of ways, the QSR business has never been better-but it’s also never been more challenging as technology improves and restaurant and food brand operations become more complex.
How to Sell More Restaurant Gift Cards
Gift cards are an important revenue channel for restaurants. Here's how to market them to customers.
Everything You Need to Know About Digital Menus for Restaurants
While most aspects of the dining experience have returned to normal, many restaurants are keeping digital menus for good, and others are adopting them for the first time, because of their business benefits.
A Recipe for Success: The Digital Transformation of QSR Loyalty
Learn how to turn everyday payment transactions into actionable data and deliver targeted promotions to 100% of your customers in real-time - without any extra effort made by your employees or the customer.
Podcast: Savory’s Growth Formula Starts with Data Ownership
Josh Boshard, COO for Savory, discusses the importance of APIs and data ownership, the infrastructure they built in-house, and what they look for in tech partners.
Why Digital is Critical for QSRs & Fast Casual Restaurants
To survive and thrive in the digital era, restaurants know the quality of their technology is as important as their food in the race to keep customers engaged, happy, and coming back for more.
Case Study: Secrets to Motivating Guests with AI-Driven Menu Clustering
Learn how a burger restaurant used menu clustering to drive a campaign with a 61x ROI.
How Automation (and Other Pain Points) Impact Fast-Casual and Quick-Service Restaurants
Learn how to tell if automation is hurting or helping your restaurant brand.
The Power of Conversational Recruiting: How McDonald’s Replaced Friction with Automation
Alexa Morse, McDonald's, discusses how conversational AI has transformed their hiring process.
The Great Big Book of Non-Discount Rewards
The future of loyalty means going beyond discounts and coupons. But where do you start? This comprehensive and inspirational guide offers over 40 non-discount reward ideas.
Hiring Hourly Workers:
Why You Don’t Need an ATS, Job Board or Hiring Agency
Today’s job market is highly competitive, making it more challenging than ever for employers to hire qualified candidates.
How Chipotle Uses Mobile Marketing
See how Chipotle’s SMS strategy can help inspire the way you communicate and engage with your customers.
Customer Case Study: MOD Pizza
To meet their service goals, MOD Pizza needed a way to provide consistently delicious, artisanal pizza and exceptional customer experience in restaurants from coast to coast.
Has Your Hospitality Organization Outgrown Its Accounting System?
The five signs your hospitality accounting software is holding you back, and what to look for in a modern financial management solution that can transform your organization.
25 Creative Instagram Ideas for Restaurants
No amount of tactics, hacks, or best practices can overcome mediocre Instagram content. View 25 examples of great restaurant content packaged for easy reading and brainstorming.
Meeting the Needs of Frontline Workers Today
This report addresses three current challenges facing the industry and how you can drive higher employee engagement, improve hiring and reduce turnover, and create a more personalized frontline experience.
How QSRs Can Build Better Brand Loyalty and Revenue With Exceptional Customer Experiences
Serving the best experience for the NOW Customer is a tall order as they don’t just want--but expect—the easiest, most delightful experience possible.
How to Improve Your QSR People Strategy in 2023
At the end of the day, all employees need is recognition, purpose, and progress if they are to remain committed to helping your business succeed.
The AP Automation Playbook For Restaurants
Restaurant owner Scott Youkilis walks through a play-by-play method to automating AP; from collecting invoices to managing complex approval workflows.
Avoid Getting Burned by Network Outages
In the past year, 57% of surveyed restaurateurs suffered a network outage that shut down online ordering. This infographic provides specific details.
Case Study: Captain D’s Expands Delivery Without Impacting Restaurant Operations
Learn how hundreds of locations were able to add third-party delivery marketplaces without a single tablet.
The Ultimate QSR Playbook to Drive More Visits to your Restaurants
This guide highlights key strategies and tactics built to drive measurable results for your brand with a focus on promoting limited-time offers, daypart strategies, customer acquisition, and more.
This playbook covers automation capabilities from the front of the house to the back and beyond, from accounting to marketing for restaurants.
The Ultimate Playbook for Automating Restaurant Operations
Interview with Ben Little, Owner of 14 Zaxby’s Locations
This podcast discusses the importance of maintaining consistency while scaling, why you should always invest back into the business, how to identify potential leaders with your organization, and more.
A Restaurant's Guide to Successful Email Marketing
Emails should be a part of every restaurant’s marketing strategy. This guide dives into the key components needed to bring your email marketing strategy to life.
Frontline Recruitment: A Comprehensive Guide
Discover the industries where frontline workers are most prominent—and for best practices to fill your vacancies.
Interview: Caribou Coffee on Loyalty
Learn how the company values strong connections and uses incentives to engage its loyal customers throughout the year.
5 Ways to Maximize Revenue With Experiences This Holiday Season
Capitalize on the holiday season by making it easy for your guests to book unique experiences alongside satisfying meals.
Can You Improve Restaurant Profit Margins By Cutting Expenses?
How to find the perfect balance: increasing revenue and profit without significantly raising costs.
The Practical Guide to Hiring Hourly Employees
How to source, interview, train, and retain hourly workers so you can spend more time growing and less time managing.
2022 Dining Trends Report
Find out what today’s diners really want, including how they choose restaurants, their current dining habits, and their biggest deal-breakers.
Mobile Ordering Trends Report For Fall 2022
Data on the competition for prepared food and mobile ordering trends to watch.
8 Ways Restaurant Technology Must Serve A Changing Industry
Read these best practices for ensuring your technology is used to create business continuity, effective strategy, and maximized profit potential.
Everything You Need to Know About Gamification, Rewards and Recognition
Give recognition, gamify work and incentivize employees with rewards to boost engagement and make the restaurant employee experience more enjoyable.
5 Brands That Have Transformed the Post-Pandemic Restaurant Experience
This report took a deep dive into the customer experience by analyzing thousands of online reviews.
The Online Reputation Management Guide for Restaurant Brands
How well are you monitoring and responding to reviews across all of your locations?
QSR Insights Spotlight
A snapshot at visits to over 30 top QSR brands from May to June 2022 is revelealed in this infographic.
Research: Gen Z Restaurant & Dining Trends
Fresh insights on restaurant and dining preferences, the trends they’re influencing in the space and more.
What Non-Sports-themed Restaurants Can Learn from Sports-themed Restaurants
Curious how your restaurant can capitalize on the growing sports industry? Learn how to create promotions that hit it out of the park.
How CKE Restaurants Cultivates an Engaging and Rewarding
Digital Experience
Jason Seeley, Senior Director of Digital Strategy, discusses CKE’s new loyalty program and how it connects to a larger digital strategy.
A Day in the Life of a Wendy’s Manager
While many people may think it only consists of opening stores and filling out paperwork, managers have quite a few critical responsibilities on their plate.
Annual Digital Recipe Usage Report: 2022
2,000+ American shoppers were surveyed to understand how digital recipe usage is changing amid inflation and accelerated digital adoption.
2022 Restaurant Industry Digital Maturity Benchmark
To attract more customers, restaurants need to strengthen their online presence & deliver a distinct digital experience, especially in terms of menu offerings and design.
FoodBytes: Restaurant Design Trends
Discover what the post-pandemic future of design may hold from interviews with restaurant design leaders.
2022 Summer Travel Insights
New report analyzes consumer survey data of those who plan to travel in the months ahead to gain a better understanding of how consumers plan to spend their summer vacations.
How to Support the LGBTQ+ Community and Diversity at Your Store
Four ways your store can foster an inclusive, welcoming environment without falling victim to the rainbow-washing bandwagon.
Case Study: TGI Fridays
How a fully integrated digital suite provides guests with a seamless omnichannel experience.
The Future Of Hospitality Isn’t What You Think It Will Be
What hospitality operators are doing to stay ahead of the curve, and what you can do to recover and thrive in a post-pandemic world.
Webcast: The State of Digital Maturity of Loyalty Programs
Speakers include Mike Templeton, Casey’s, Andrew Rebhun and Rachel Robinson, El Pollo Loco, Gaurav Pant, Incisiv and Lori Stout, Punchh.
3 Reasons To Use A Professional Mystery Shopper Provider
Learn how they can objectively measure the execution of your brand promises and customer experience initiatives.
